FAQ

From Abroad to Malaysia

If I want to bring my pet to Malaysia, how far in advance do I need to do the formalities?

If possible, it is best to start the process at least two months in advance. Please contact us for more information.

What procedures are required to bring a dog or cat from Japan to Malaysia if traveling on the same plane as your pet?

Before applying for an import permit, you need to complete the following preparations.

1. Has your pet been microchipped?

 - If not, visit a nearby veterinarian to have your pet microchipped.

2. Has your pet been vaccinated against rabies? (A certificate in English is required)

 - Schedule a rabies vaccination at your local veterinary clinic.

 * To enter Malaysia, your pet must be vaccinated within one year before the date of entry. Ensure vaccination is done at least 30 days before the entry date.

3. Has your pet been vaccinated with combination vaccines?

 - Schedule these vaccinations at your local veterinary clinic.

Required Vaccines:

For dogs: Canine parvovirus, canine adenovirus, canine parainfluenza virus infection, canine distemper virus.

For cats: Feline viral rhinotracheitis, feline panleukopenia (feline parvo), feline calicivirus infection.

4. Have you booked your flight? (Inform the airline that you will be bringing your pet)

 - The permit issuance process takes more than two weeks.

Once the above preparations are complete, proceed with the following step.

5. Request an import permit for Malaysia on your behalf at least two weeks before the flight.

6. Reserve quarantine at the departure airport and submit an application for departure. [More details here]

7. Have your pet undergo a health check by a veterinarian within one week of the planned entry date and obtain an English certificate.

8. Have your pet undergo export quarantine at the airport the day before or on the day of departure and receive an export permit.

 * There is no prescribed form for the rabies vaccination certificate (2) and health check certificate (7). A template is available here.

Can you handle it from countries other than Japan?

Yes, we can assist you.
We can assist with obtaining an [import permit] for importing pets into Malaysia from any country.
However, you will need to check the departure procedures specific to your country.

Except for imports from some countries, your pet will need to be quarantined at a facility for 7 days upon entering Malaysia. (Refer to "Q: Is there detention when entering Malaysia?" for details.)

When exporting pets from Malaysia to other countries, the required tests and procedures vary by destination.
Please contact us for specific details.

Example Procedures for Japan:

1. Rabies Antibody Test: Your pet must have stayed outside Japan for more than 180 days from the date of blood collection.
The validity of the test is 2 years from the date of blood collection.

2. Import Permission: Apply for import permission at the airport quarantine in Japan where you will arrive.
This application must be submitted 40 days before entering Japan.

3. Veterinarian's Examination: Obtain an export permission certificate following a veterinarian's medical examination before leaving Malaysia.
We can arrange this for you.

Is a Rabies Antibody Test Required?

A No, a rabies antibody test is not required if you have obtained import permission for Malaysia and are only taking your pet to Malaysia.

Will there be detention upon entry into Malaysia?

A If you are bringing your pet from a country other than "the UK, Ireland, Northern Ireland, Australia, New Zealand, Japan, or Brunei", it will need to be quarantined for 7 days.

Additionally, pets that have not stayed in Japan for more than 6 months from the date of entry will be treated as arriving from their previous place of stay and will be subject to quarantine.

 * For example, if you move from Japan to Thailand in June 2023, then from Thailand to Japan in January 2024, and then from Japan to Malaysia in May 2024, your pet will be considered to have entered from Thailand and will need to be quarantined.

 * If you are in the same situation as above and enter Malaysia in July 2024, your pet will be considered to have entered from Japan and will not need to be quarantined. (Because it has been in Japan for more than six months)

What should I do if my flight changes after the import permit has been issued?

If your flight changes after the import permit has been issued, you may arrive later than the permit date but not earlier.
The permit remains valid for approximately two months, allowing entry within that period.
If your flight is rescheduled beyond this timeframe, you must reapply and pay the application fee again.

From Malaysia to Abroad

How far in advance should I start the procedures to take my pet to Japan?

Ideally, it’s best to start the procedures at least 8 months in advance.
You will need to provide proof that your pet has stayed outside Japan for at least six months after undergoing a rabies antibody test.
If the requirements are not met, your pet will be quarantined for the remaining period upon entering Japan.
Please be aware that there are costs associated with quarantine.

Can you handle countries other than Japan?

Yes, we can assist with other countries as well.
The requirements vary by country, so please feel free to contact us for further details.

Is the rabies antibody test required?

For Japan, it is mandatory. The requirements for other countries differ, so please contact us for more information.

Vaccines and fees

Do cats also require vaccination?

Like dogs, cats also require vaccinations. We offer rabies and combination vaccines (4-in-1 for dogs, 3-in-1 for cats).
 If you're in the Kuala Lumpur area, our veterinarian can provide the vaccination service.
 For other animals, please inquire in advance.

How much is the procedure for other pets?

From overseas to Malaysia : The fee is the same for all pets.
From Malaysia to overseas : Fees may vary depending on the type of pet, as testing requirements differ according to each country's regulations.
Please contact us for more information.

Salon

Do the salon staff speak Japanese?

The on-site staff are Malaysian Chinese, so they only speak English and Chinese.
However, for reservations and consultations, our Japanese staff will assist you via LINE or WhatsApp, so please feel at ease.

Others

I’m not very confident in my Bahasa Malay...

Don’t worry. We will handle all communication, including inquiries and reservations, in English & Chinese.